Distance Sales Agreement

This Distance Sales Agreement ("Agreement") is formed between CerebrAI VortX Nöroteknoloji ve Yazılım Sistemleri Ltd. Şti. ("Seller") and the individual who submits a pre-order or support payment via cerebrai-vortx.com/on-siparis ("Buyer"), formed at the moment the Buyer confirms the order electronically.

This Agreement governs the terms of a pre-order payment or a voluntary contribution toward the development of the NeuroFlow BCI device ("Product"), under Turkish Law No. 6502 on the Protection of Consumers and the Distance Contracts Regulation.

Important: as of this Agreement, the Product has not yet entered serial production and is pending CE certification. A pre-order does not constitute the purchase of an in-stock item; it reserves the Buyer's place in line for delivery once production is complete.

The pre-order or contribution amount is shown clearly on cerebrai-vortx.com/on-siparis in the currency the Buyer selects (TRY, EUR or USD). Payment is made by bank transfer to the Seller's account given when the order is placed; the order is confirmed once the amount reaches that account. The Seller does not collect or store card details. Contribution payments carry no entitlement to any product or service in return.

Pre-ordered units will be shipped once CE certification is complete and serial production begins; the Buyer will be contacted by email to provide a delivery address at that time.

The Seller does not commit to a fixed delivery date as of this Agreement; estimated timelines will be updated via official channels. If delivery is significantly delayed, the Buyer may exercise the right of withdrawal in Section 6 for a full refund.

Under the Distance Contracts Regulation, the Buyer may withdraw from this Agreement within 14 days of payment, without giving any reason and without penalty. Since the Product has not been delivered, withdrawal requires no product return — only a refund of the amount paid. To withdraw, email info@cerebrai-vortx.com with the order number. See our Cancellation & Refund Policy for the process.

Natural disasters, fire, war, strikes, regulatory changes, or supply-chain disruptions beyond either party's reasonable control constitute force majeure. If such an event exceeds 90 days, the Buyer may terminate and request a refund.

Disputes are resolved before the Consumer Arbitration Committees or, above the applicable threshold, the Şanlıurfa Consumer Courts, Türkiye.