1. Scope
This policy covers cancellation and refunds for pre-order and contribution/donation payments made via cerebrai-vortx.com/on-siparis. In-app purchases are covered separately under the Mobile Apps Terms of Service.
2. Withdrawal Window
You may withdraw within 14 days of payment, without giving a reason. Since the pre-ordered Product has not yet been delivered, no physical return is required — only the amount paid is refunded.
3. Refund Process
- •Email info@cerebrai-vortx.com with your order number.
- •We respond within 3 business days.
- •Approved refunds are returned by bank transfer to the account the payment came from within 14 days; bank processing time may vary.
4. Pre-order Specifics
If the product development process cannot be completed for any reason, all pre-orders are refunded automatically without requiring a separate request.
5. Contact
For refund or cancellation requests: info@cerebrai-vortx.com