Home
Account Deletion Request
You can delete your account and associated personal data for the CerebrAI-VortX BCI Teknolojisi (com.cerebrai.vortx) app at any time.
KVKK Art.11 · GDPR Art.17 · Google Play User Data PolicyHow to Delete Your Account
Choose any of the following methods:
Method 1 — From the App
- Open the CerebrAI-VortX BCI app.
- Tap the Profile icon at the top right.
- Go to Settings (⚙) → Account → "Delete My Account".
- After confirmation, your account and data enter the deletion queue.
Method 2 — By Email (recommended)
The button below opens a pre-filled draft. Fill the blanks (registered email, user ID) and send.
Generate deletion emailTo send manually: privacy@cerebrai-vortx.com
Method 3 — Via Web Form
If you cannot sign in or your email has changed, use our contact form from your registered address.
Open contact formWhat Data Gets Deleted?
Once your request is approved, the following data is permanently removed:
- ✕Account credentials (email, username, phone)
- ✕Profile information and preferences
- ✕BCI device pairing records and session history
- ✕In-app interaction/analytics records
- ✕All uploaded content and personalized models
- ✕Notification tokens (FCM/APNs)
Data We Retain
The following limited data is kept for legal or security reasons:
Billing records10 years per Turkish Tax Procedure Law / TCC No.6102
Security/anti-fraud logsIP, device fingerprint — 12 months for abuse analysis
Anonymized statisticsIndefinitely, in non-identifiable form
Processing Time
Requests are processed within 30 days. You will receive written confirmation at the email you used for the request.